Customer care
Returns & Refunds
At Tabor & Vine, we want you to feel confident in every purchase.
We offer 30-day and 60-day return programs depending on the product purchased.
Our customer support team coordinates eligible returns directly with our fulfillment partners, and Tabor & Vine covers authorized return shipping costs.
Please review the conditions below to understand your product's return eligibility.
30-Day Returns
Request a return within 30 calendar days of confirmed delivery. Tabor & Vine covers authorized return shipping. The conditions below apply.
Qualifying product
60-Day Returns
Request a return within 60 calendar days of confirmed delivery. Tabor & Vine covers authorized return shipping. The conditions below apply.
Qualifying products
Each product page shows its return window directly beneath Add to Bag. If a product page does not show a return program, contact us before ordering and we will tell you plainly what applies.
Return conditions
These apply to standard change-of-mind returns under both the 30-day and 60-day programs. Every request is reviewed; returns are not approved automatically.
- Contact Tabor & Vine before returning anything. Merchandise sent without authorization may not be accepted.
- Request your return within the product’s return window, counted in calendar days from confirmed delivery.
- Change-of-mind returns must be unused, unassembled and in their original condition.
- Keep the original shipping boxes, protective packaging, accessories, hardware, instructions and every product component.
- Ship to the designated return warehouse using the instructions Tabor & Vine provides, promptly after authorization.
- Tabor & Vine covers the return shipping cost for authorized returns.
- Refunds are issued to the original payment method once the return has been received and inspected.
How to start a return
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Step 1 — Contact Tabor & Vine
Email our customer support team at ecommerce@luminaryfirm.com with your order number, the product you would like to return, and your reason for requesting a return.
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Step 2 — Return authorization
Our support team reviews your request and coordinates the return with the appropriate supplier warehouse. If your return is approved, we send the return instructions, the authorized shipping address and a prepaid shipping label.
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Step 3 — Prepare your product
For standard change-of-mind returns, please:
- Use the original shipping box.
- Use the original protective packaging.
- Include every product component.
- Include the assembly hardware, accessories and instructions.
- Make sure the product is unused and unassembled.
- Package the product securely to prevent shipping damage.
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Step 4 — Ship the product
Return the merchandise to the designated supplier warehouse named in your return instructions. Tabor & Vine coordinates the return location and shipping instructions.
Please do not choose a return destination yourself or send merchandise to our business address without authorization. Returns must be requested within the applicable return window and shipped promptly after authorization, by the deadline we give you.
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Step 5 — Refund processing
Once the returned merchandise has been received and inspected, Tabor & Vine processes the applicable refund to your original payment method and confirms it by email. How quickly the refund then appears on your statement depends on your bank or card issuer.
Damaged, defective or incorrect products
Products that arrive damaged, defective, incomplete or incorrect are handled separately from standard change-of-mind returns.
Please contact us promptly, preferably within 72 hours of delivery, and include photographs where you can. We will coordinate an appropriate resolution, which may include replacement components, replacement merchandise or a refund.
Please keep all of the original packaging, including the boxes and protective materials, until your claim is resolved. The original packaging is required to process a damage claim. Nothing in this policy limits any rights you have under applicable consumer law.
Return shipping covered
Tabor & Vine pays for return shipping on authorized returns under both programs.
Dedicated return support
We coordinate each eligible return with the right warehouse and send you clear instructions.