Shipping & Returns
Last updated: September 2026
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SHIPPING POLICY
Last Updated: September 23, 2026
Tabor & Vine is operated by Luminary Firm LLC (“Tabor & Vine,” “Luminary Firm LLC,” “we,” “us,” or “our”).
This Shipping Policy explains how orders placed through Tabor & Vine are processed, fulfilled, shipped, and delivered.
Products sold through Tabor & Vine may be fulfilled and shipped by third-party manufacturers, suppliers, distributors, warehouses, fulfillment providers, or shipping carriers.
Because fulfillment methods vary by product and manufacturer, shipping times, carriers, shipment origins, and delivery procedures may vary between orders.
Orders may begin processing shortly after they are submitted.
Processing may include:
Payment authorization
Fraud screening
Order verification
Inventory confirmation
Submission to the applicable supplier, manufacturer, warehouse, or fulfillment provider
Preparation of the product for shipment
Processing time is separate from carrier transit time.
Some products may require additional processing or handling before shipment because of their size, weight, availability, manufacturer requirements, or fulfillment method.
Shipping and delivery estimates may vary by product.
When a specific shipping or delivery estimate is provided on a product page, during checkout, in an order confirmation, or through another Tabor & Vine communication, that estimate applies to the applicable order unless otherwise stated.
Shipping estimates are based on information reasonably available to us from manufacturers, suppliers, fulfillment providers, and shipping carriers.
Unless expressly stated otherwise, estimated delivery dates are estimates and are not guaranteed arrival dates.
Where no shipping timeframe is provided, orders will be handled in accordance with applicable law.
Orders may occasionally experience delays.
Possible causes include:
Manufacturer delays
Supplier delays
Inventory changes
Warehouse processing delays
Carrier delays
Transportation disruptions
Severe weather
Natural disasters
High shipping volume
Government actions
Customs processing
Public emergencies
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control
If we learn that we cannot ship an order within an applicable promised shipping timeframe, we will provide any notice, revised shipping information, cancellation option, or refund required by applicable law.
Where required, customers will have the option to consent to an applicable shipping delay or cancel the affected unshipped order for a refund.
Nothing in this policy limits shipping, cancellation, or refund rights that cannot legally be waived.
Tabor & Vine does not necessarily physically store or ship every product offered through our website.
Products may be shipped directly to customers by:
Manufacturers
Suppliers
Distributors
Warehouses
Fulfillment providers
Other authorized shipping partners
The fulfillment provider used for an order may vary depending on the product, inventory availability, and delivery destination.
Tabor & Vine remains the customer's point of contact regarding orders placed through our store.
The shipping carrier used for an order may be selected by Tabor & Vine, the manufacturer, supplier, warehouse, fulfillment provider, or other applicable shipping partner.
Available carriers may vary based on:
Product size
Product weight
Shipping origin
Delivery destination
Manufacturer requirements
Fulfillment method
Carrier availability
Shipping service required
We cannot guarantee that a particular carrier will be used unless expressly stated before purchase.
Furniture and other large or heavy products may require specialized delivery services.
Depending on the product, delivery may involve:
Parcel delivery
Freight shipping
Curbside delivery
Threshold delivery
Appointment-based delivery
Other specialized delivery methods
Any special delivery service included with a product will be determined by the applicable product listing, supplier, manufacturer, or shipping arrangement.
Unless expressly stated otherwise, customers should not assume that a delivery includes:
In-home placement
Room-of-choice delivery
Assembly
Installation
Removal of packaging
Removal of existing furniture
Customers are responsible for reviewing applicable delivery information before purchasing large or oversized products.
Certain large, heavy, or freight shipments may require the carrier to contact the customer to schedule delivery.
Customers are responsible for providing accurate contact information and responding to reasonable carrier communications regarding delivery.
Failure to schedule or accept a required delivery may result in additional delays or charges where permitted by applicable law and disclosed by the applicable carrier or delivery provider.
Products included in the same order may ship separately.
This may occur when products:
Come from different manufacturers
Come from different warehouses
Have different processing times
Use different shipping carriers
Have different availability
Require different delivery methods
Receiving only part of an order does not necessarily mean that the remaining products are missing.
Additional tracking or shipment information may be provided for separately shipped products where available.
Shipping costs, when applicable, may depend on factors including:
Product size
Product weight
Delivery destination
Shipping method
Manufacturer or supplier requirements
Carrier rates
Fulfillment location
Applicable shipping charges will generally be displayed during checkout or otherwise disclosed before the order is completed.
Shipping charges may vary between products.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before submitting your purchase.
This includes:
Recipient name
Street address
Apartment, suite, or unit number where applicable
City
State or province
Postal code
Country
Phone number where requested for delivery
Once an order has entered fulfillment, we may not be able to change the shipping address.
If you notice an error in your shipping information, contact us as soon as possible at:
ecommerce @ luminaryfirm.com
We cannot guarantee that an address can be changed after an order has been submitted to a manufacturer, supplier, warehouse, fulfillment provider, or shipping carrier.
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping or redelivery charges may apply where permitted by law.
We are not responsible for delivery problems caused solely by materially incorrect shipping information supplied by the customer.
We will make reasonable efforts to assist with legitimate delivery issues where possible.
A shipment may be returned or classified as undeliverable for reasons including:
Incorrect address
Incomplete address
Repeated unsuccessful delivery attempts
Failure to schedule delivery
Refusal of delivery without an applicable authorized reason
Carrier inability to access the delivery location
Other delivery problems
If an order is returned as undeliverable, contact us so we can determine what options are available.
Additional shipping charges may apply to reship an order when the delivery failure resulted from information or circumstances attributable to the customer, where permitted by applicable law.
Customers should not refuse delivery solely because they changed their mind about a purchase.
Our Return and Refund Policy generally treats purchases as final sale except where otherwise stated or required by law.
If a shipment appears visibly damaged upon arrival, document the condition whenever reasonably possible.
For freight or specialized deliveries, customers should follow any applicable inspection procedures provided by the carrier or delivery provider.
If you believe an item arrived damaged, contact:
ecommerce @ luminaryfirm.com
as soon as possible.
Tracking information may be provided when available.
Tracking information may take time to update after a shipping label is created.
A shipping label being created does not necessarily mean that the carrier has physically received the shipment.
Tracking availability and update frequency depend on the applicable manufacturer, supplier, fulfillment provider, and shipping carrier.
If tracking indicates that your order was delivered but you cannot locate it, we recommend first:
Checking the delivery location carefully
Checking around entrances or other safe delivery locations
Checking with members of your household
Checking with neighbors where appropriate
Reviewing any carrier delivery photograph or notice
Allowing a reasonable period for carrier tracking information to update if the delivery scan appears premature
If the order still cannot be located, contact:
ecommerce @ luminaryfirm.com
We may investigate the shipment with the applicable carrier, supplier, manufacturer, warehouse, or fulfillment provider.
A carrier delivery scan may be considered as part of the investigation but does not prevent us from reviewing legitimate delivery issues.
If an order appears to be lost in transit, contact us at:
ecommerce @ luminaryfirm.com
We may investigate the shipment with the applicable carrier, supplier, manufacturer, or fulfillment provider.
If an order is confirmed lost and cannot be delivered or replaced, we will provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.
If an item arrives damaged, please contact us as soon as possible.
For visible shipping damage, we ask that you contact us within 3 calendar days of delivery whenever reasonably possible.
Please provide:
Your order number
A description of the damage
Clear photographs or video of the damaged product
Photographs of the packaging
Photographs of shipping labels where applicable
Any other documentation reasonably necessary to investigate the claim
Please retain the product and original packaging while the claim is being reviewed unless instructed otherwise.
Damaged-product claims are also governed by our Return and Refund Policy.
Customers should inspect delivered products as soon as reasonably possible.
For furniture, freight, or oversized products, we recommend inspecting the packaging and visible portions of the product for damage before discarding packaging materials.
If visible damage is present, photograph the damage and packaging.
Where a freight carrier provides a delivery receipt or other damage-reporting procedure, customers should accurately document visible damage when reasonably possible.
Failure to document damage immediately does not waive any right that cannot legally be waived.
Where international shipping is offered, customers may be responsible for additional requirements or charges associated with international delivery.
These may include:
Customs processing
Import duties
Taxes
Brokerage fees
Government charges
Other destination-country fees
Unless expressly stated otherwise during checkout, such charges may not be included in the product or shipping price.
International shipments may also experience delays caused by customs authorities or international carriers.
International shipping availability may vary by product and destination.
Customers purchasing products for international delivery are responsible for complying with applicable import restrictions and requirements in the destination country where required by law.
We may be unable to ship certain products to certain countries or territories because of:
Carrier restrictions
Supplier restrictions
Product restrictions
Import laws
Sanctions
Government regulations
Other legal or logistical limitations
If we cannot legally or practically fulfill an order to the selected destination, we may cancel the affected order and refund the applicable amount paid.
Certain products may not be available for shipment to all locations.
Shipping restrictions may depend on:
Manufacturer requirements
Supplier restrictions
Carrier service areas
Product dimensions
Product weight
Delivery accessibility
Legal restrictions
International trade requirements
Other fulfillment limitations
We reserve the right to decline or cancel an order that cannot reasonably or lawfully be shipped to the requested destination.
If we cancel an order that has already been paid and will not be fulfilled, the applicable amount will be refunded.
Tabor & Vine works with third-party carriers and fulfillment providers to deliver customer orders.
While some circumstances may be outside our direct control, customers should contact us regarding legitimate shipping or delivery problems so that we can investigate the issue.
Nothing in this policy is intended to improperly transfer responsibility to the customer where applicable law places responsibility on the seller.
Orders may begin processing shortly after they are submitted.
Because an order may quickly be transmitted to a supplier, manufacturer, warehouse, or fulfillment provider, we cannot guarantee that it can be cancelled after submission.
To request a cancellation, contact:
ecommerce @ luminaryfirm.com
as soon as possible.
If the order has already entered fulfillment or shipped, cancellation may no longer be available except where required by applicable law.
Additional cancellation terms are provided in our Return and Refund Policy.
If we cannot ship merchandise within the shipping timeframe represented when you ordered, we will provide the notice and options required by applicable law.
Depending on the circumstances, this may include:
Notice of the delay
A revised estimated shipping date
The option to agree to the delay
The option to cancel the affected unshipped merchandise
A prompt refund when required
If an order cannot be fulfilled at all, we may cancel the order and issue the applicable refund.
We will not require customers to wait indefinitely for unshipped merchandise where applicable law provides a right to cancellation and refund.
If an order or product is cancelled because it cannot be shipped or because the customer properly exercises an applicable legal right to cancel due to a shipping delay, we will issue the refund required by applicable law.
Refunds will generally be returned to the original payment method.
Processing time after we issue a refund may depend on the customer's bank, card issuer, payment provider, or financial institution.
This Shipping Policy should be read together with our:
Terms of Service
Return and Refund Policy
Privacy Policy
If a shipping issue also involves a damaged, defective, incorrect, lost, cancelled, or refunded product, the applicable provisions of our Return and Refund Policy may also apply.
Nothing in these policies is intended to eliminate a consumer protection that cannot legally be waived.
We may update this Shipping Policy from time to time to reflect changes to:
Our products
Our manufacturers
Our suppliers
Our carriers
Our fulfillment practices
Our shipping methods
Our business operations
Applicable laws or regulations
The policy applicable to an order will generally be the version in effect when the order was placed, except where otherwise required by law.
For questions regarding shipping, tracking, delivery, or an order, contact:
Tabor & Vine
Operated by Luminary Firm LLC
Email: ecommerce @ luminaryfirm.com