Support
Frequently Asked Questions
Shipping and delivery times vary by product, manufacturer, fulfillment provider, and destination. Estimated shipping or delivery information may be provided on the product page, at checkout, or after your order is placed. Some large or oversized items may require additional processing or specialized delivery.
No. Tabor & Vine currently ships within the United States only.
Once tracking information becomes available, you may receive an email with your tracking details. Tracking availability and update times may vary depending on the manufacturer, fulfillment provider, and shipping carrier.
You can also view available order information through your customer account.
Tabor & Vine works with third-party manufacturers and suppliers to offer products selected for design, functionality, and quality. Materials, manufacturing methods, certifications, and sustainability practices may vary by product and manufacturer. Please refer to individual product information where available.
Orders may begin processing shortly after they are placed. If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled after it has been submitted to a manufacturer, supplier, warehouse, or fulfillment provider.
Gift wrapping is not currently available.
Care and maintenance requirements vary by product and manufacturer. Follow any care, assembly, safety, or maintenance instructions included with your product. Where product-specific instructions are available on the product page, those instructions should also be followed.
All sales are generally final. We do not accept change-of-mind returns or exchanges. If an item arrives damaged, defective, incorrect, or incomplete, please contact us promptly so we can review the issue. Please review our Return and Refund Policy for full details.
Possibly. Products may be fulfilled by different manufacturers, suppliers, warehouses, or carriers. Items from the same order may therefore arrive separately and may have different tracking information.
Some products may require assembly, installation, adjustment, or other setup. Assembly requirements vary by product. Please review the product description and follow all manufacturer instructions, safety warnings, and assembly guidance provided with the item.
If your order arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible. For visible damage, we ask that you contact us within 3 calendar days of delivery whenever reasonably possible. Please keep the product and original packaging while the issue is being reviewed.
For order questions, product issues, shipping concerns, or general support, contact:
ecommerce@luminaryfirm.com