After your order is placed, we will email you a tracking number as soon as your product ships.

You can also view available order information through your customer account.

Some products may require assembly, installation, adjustment, or other setup. Assembly requirements vary by product. Please review the product description and follow all manufacturer instructions, safety warnings, and assembly guidance provided with the item.

Yes. The Timon Cable Tray qualifies for returns within 60 days of confirmed delivery, and Tabor & Vine covers return shipping for authorized returns. Return windows depend on the product: some products have a 30-day window and others 60 days.

Please contact us before returning anything. Change-of-mind returns must be unused, unassembled, in their original condition, and include the original boxes, protective packaging, hardware, accessories, instructions and every component. Every request is reviewed; returns are not approved automatically.

If your order arrives damaged, defective, incorrect, or incomplete, contact us promptly, preferably within 72 hours of delivery, and include photographs where you can. We will coordinate an appropriate resolution, which may include replacement components, replacement merchandise, or a refund.

Please keep all of the original packaging, including the boxes and protective materials, until your claim is resolved. The original packaging is required to process a damage claim.

Possibly. Products may be fulfilled by different manufacturers, suppliers, warehouses, or carriers. Items from the same order may therefore arrive separately and may have different tracking information.

Orders may begin processing shortly after they are placed. If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled after it has been submitted to a manufacturer, supplier, warehouse, or fulfillment provider.

Care and maintenance requirements vary by product and manufacturer. Follow any care, assembly, safety, or maintenance instructions included with your product. Where product-specific instructions are available on the product page, those instructions should also be followed.

For order questions, product issues, shipping concerns, or general support, contact:

ecommerce@luminaryfirm.com